Refund Policy
Thank you for shopping at Aqua Health's Online Store. We want to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund. Please read this policy carefully before making a purchase.
1. **Refund Eligibility:**
a. To be eligible for a refund, you must request it within 30 days from the date of purchase.
b. The product must be in its original condition, unopened, and unused.
2. **Non-Refundable Items:**
a. Certain items are non-refundable, including but not limited to:
- Downloadable software or digital products
- Sale Items or Limited Time Offers
3. **Refund Process:**
a. To initiate a refund, please contact our customer support team at shopaquahealth@gmail.com with your order number and details of the issue.
b. Our customer support team will review your request and provide instructions on how to return the product.
c. Upon receiving the returned product and verifying its condition, we will process the refund.
4. **Refund Timeframe:**
a. Refunds will be processed within 3 business days from the date we receive the returned product.
b. The actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
5. **Return Shipping:**
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping service for returns to ensure the safe delivery of the product.
6. **Damaged or Defective Products:**
a. If you receive a damaged or defective product, please contact us immediately with photographic evidence, and we will arrange for a replacement or refund.
7. **Contact Us:**
If you have any questions or concerns regarding our Refund Policy, please contact us at shopaquahealth@gmail.com.
By making a purchase from Aqua Health's Online Store, you acknowledge that you have read and understood this Refund Policy and agree to its terms.